Earn a Professional Certification in Customer Service & Member of WAACSP at the Oct 2020 Certification Program


  • West Africa Association of Customer Service professionals [WAACSP] – The umbrella body of Customer Service professionals in the Ecowas region will hold the final certification program for 2020 from October 22nd – October 31st in Ghana and Nigeria, as with the previous diets this year, the whole exercise is holding ONLINE via WAACSP and partners Learning Management System (LMS) and video conferencing platform.

    Upon completion of the program, successful participants will be inducted as “Certified Customer Service Professionals (CCSP) and members of the West Africa Association of Customer Service Professionals [WAACP]. The induction for the class of 2020 coming up in January 2021.

    WAACSP has been at the forefront of delivery of excellent service majorly through training and breeding a network of employable service professionals and projecting the same for employment in various CS and allied jobs. Since 2016, WAACSP has witnessed a steady aggregate increase in terms of members’ engagement from 9% in 2016 to 26% in 2019 through its dedicated portal for the listing of its members. Members get a dedicated page on the WAACSP website where they are listed and profiled by the service industry, specialization, star rating, years of experience, and members’ unique selling proposition (USP) – Click here to see samples of listed service professionals.

    This month’s diet affords persons interested in becoming certified service professionals opportunity to earn the certification. The customer service is open to career professionals of every calling and there are CS opportunities in health, financial, oil & gas, administration, HR, telecommunications, banking sectors and is open to all irrespective of your career leaning. The minimum academic qualification to join WAACSP certification and membership is an ordinary national diploma (OND). 

    With the certification exercise holding online, this is a perfect opportunity to earn this certification, become a member of WAACSP and open yourself to various openings as a CS professional. CS and allied jobs abound, in-person (physical office), online, remote, contract, virtual and part-time CS jobs are in constant demand and available year on year. Take advantage of this to join in and be accessible wherever you reside in Nigeria. The online nature of this program as a result of the pandemic affords you a once-in-a-long while chance to earn it.

    Details of the Nigeria version

    Dates: Oct 22-24

    Fee: N18,000

    Venue: Online via LMS and zoom.

    For details, click here

    For further details contact WAACSP via

    Web: www.thewaacsp.com

    Email: service@thewaacsp.com


    Ghana: +233 57 076 0360

    Nigeria:  +234 702 500 3527

    Follow WAACSP on social media

    Instagram: @waacsp_english

    Twitter; @waacsp

    Facebook: WAACSP

    Register Here

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