General Manager at People Strategy Solutions

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  • People Strategy Solutions is a bespoke Human Resources (H.R) consulting company that began its operations in December 2017 with a focused passion on creating value by being strategic business partners. From experience, we have discovered that one size does not fit all- irrespective of the similarities businesses share. It is for this reason that we conduct in-depth analyses into our clients’ background, operations, vision and work in collaboration with them to create alignment and achievement of strategic goals.

    General Manager

    • Job TypeFull Time  
    • QualificationBA/BSc/HND  
    • Experience
      2 years
    • Location
      Lagos
    • Job Field
      Administration / Secretarial  
     

    Details:

    We are a restaurant chain with 7 outlets operating in the city of Lagos and we are currently seeking to employ a General Manager to join our vibrant team.

    JOB DESCRIPTION

    • Responsible for overall management and the smooth running of the daily operations of all sales outlets, in line with company policies and standards.
    • Responsible for coaching development  and training  of all Managers for operational excellence, support company training initiatives, involved in process for new employee orientation & induction, monitor  training processes to ensure quality training of team members and managers.
    • Plans and sets goals; focuses on in-store problem solving/process improvement.
    • Provides leadership and support for each Restaurant Manager to achieve desired targets and ensure 100% customer satisfaction.
    • Recognizes and motivates Restaurant Managers and Restaurant Teams.
    • Increase company profitability by minimizing wastage and devising cost control measures.
    • Develop and drive initiatives to increase sales and profits.
    • Achieve the overall set targets for the company by pro-actively contributing to the implementation of business strategy.
    • Drive results by continuously seeking improvements to enable individual outlet and company growth.
    • Ensure that weekly/monthly sales targets are met and expand current income streams.
    • Responsible for ensuring the training and induction of managers in line with company standards.
    • Ensure that company policies, standards and values are understood, embraced and complied with by all staff across all sales outlets.
    • Ensure the conduct of the business within the ethical, legal, and moral boundaries consistent with our values.
    • Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies to ensure smooth running of operations.
    • Works closely with the HR department to ensure that required staffing levels are met.
    • Ensure that daily/weekly sales, management reports, profitability, HR, inventory, food costs and other general management reports for all outlets are prepared as and when due.
    • Responsible for working with Restaurant Managers and Facilities officer to resolve chronic R&M issues; determine causes of excessive R&M; gather R&M issues; identify trends and proffer solutions.
    • Provide leadership for achievement of goals for new store openings as required. This includes planning and organizing staffing needs , ensuring  timely recruitment, selection training and orientation etc
    • Ensures compliance to given service and operational standards across all outlets.
    • Act as a gate-keeper for the CEO and MD.

    Requirements and Qualifications

    • Minimum: university degree or equivalent.
    • 2 years minimum experience in a similar role in a multi-site QSR or restaurant chain.
    • Multi-site restaurant operations management skills.
    • Strong business and commercial acumen.
    • Proven leadership and problem solving skills.
    • Demonstrated track record of workplace achievement in the selection, coaching, training and development of employees to meet set goals
    • Sound financial planning skills.
    • Excellent  oral   and written communication skills, and strong interpersonal and conflict resolution skills
    • An understanding of federal and state regulations as regards health and safety, restaurant regulations, HACCP standards etc.
    • Ability to multi-task, and change priorities constantly as needed in a fast paced environment.
    • Basic business math and accounting skills, and strong analytical/decision-making skills
    • Must have a car.

    Method of Application

    All interested applicants with relevant experience should forward their Applications, CVs to recruitment@pss-ng.com. Please note that only shortlisted candidates will be contacted.



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